Top 20 Interview Questions & Answers for Air Hostess Roles – 2025

Preparing for an air hostess job interview? This guide provides a list of essential questions and answers that will help you showcase your excellent communication skills, customer service experience, and ability to handle challenging situations while maintaining a professional demeanor. Whether you’re applying for a role at a commercial airline or a private jet company, these questions cover all key areas of the job.

General Questions

• 1. Why do you want to become an air hostess?
  I have always been fascinated by the aviation industry and the opportunity to travel while working in a dynamic and fast-paced environment. I also have excellent communication and customer service skills that I believe will be well-suited for this role.
• 2. What do you know about our company and its values?
  I have researched the company and I am impressed by its commitment to providing excellent service, promoting diversity and inclusivity, and maintaining a strong safety record. I also appreciate the company's efforts in sustainability and reducing its carbon footprint.
• 3. How would you handle an upset or difficult passenger?
  I would remain calm and approach the passenger with empathy and understanding. I would try to find out the root cause of their frustration and see if there is anything I can do to resolve the issue. If needed, I would involve the flight crew and follow the appropriate protocol to ensure the safety and comfort of all passengers.
• 4. How do you handle long and irregular work hours?
  I am aware that the role of an air hostess requires a flexible schedule and long work hours. I am a very organized and adaptable person, and I am willing to work irregular hours to ensure the smooth running of flights.
• 5. Do you have any previous experience in customer service?
  Yes, I have worked as a customer service representative in a retail store for two years. I have also volunteered at a charity organization, where I interacted with people from different backgrounds and cultures, honing my customer service skills.

Behavioral Questions

• 6. Tell me about a time when you had to deal with a difficult team member on a project. How did you handle the situation?
  In my previous job, I worked on a project with a team member who had a different working style from mine. We disagreed on a few ideas, but I made sure to listen to their perspective and find common ground. I also delegated tasks based on our strengths and created a positive working relationship, which helped us complete the project successfully.
• 7. Can you give an example of a time when you had to handle an emergency situation?
  During my training as an air hostess, we had a simulation of an emergency landing. I remained calm and followed the necessary protocols, ensuring the safety of all passengers. It was a challenging experience, but I learned the importance of staying calm and focused during high-pressure situations.
• 8. Tell me about a time when you handled a difficult customer.
  During my time as a customer service representative, I encountered a customer who was dissatisfied with our products. I actively listened to their concerns, provided a solution, and followed up with them to ensure their satisfaction. The customer appreciated my efforts and ended up becoming a loyal customer.
• 9. Can you describe a time when you went above and beyond for a customer?
  At the charity organization I volunteered at, I met a refugee family who needed help settling in and finding a job. I went out of my way to connect them with local resources, helped them with their resumes, and even accompanied them to job interviews. It was a fulfilling experience to see them successfully settle down and get jobs.
• 10. Tell me about a time when you had to handle multiple tasks in a fast-paced environment.
  During my previous job, there was a big sale and I had to manage long lines of customers while restocking inventory and handling returns. To ensure efficiency, I divided my time between the different tasks and prioritized based on urgency. I was able to successfully handle everything and maintain a positive attitude throughout the busy day.

Situational Questions

• 11. How would you handle a situation where a passenger is not following safety instructions?
  I would politely remind the passenger of the safety instructions and explain the importance of following them. If the situation escalates or becomes a safety risk, I would inform the flight crew and take the necessary actions to ensure the safety of all passengers.
• 12. What would you do if a passenger requests a special meal that is not available on the flight?
  I would apologize for the inconvenience and offer alternative options if possible. If the passenger has dietary restrictions, I would make sure to communicate this to the flight crew so they can accommodate them with available resources.
• 13. How would you handle a medical emergency on board?
  I would immediately inform the flight crew and follow the necessary protocols outlined in my training. I would also notify the captain to make an emergency landing if necessary. It is important to remain calm and focused during such situations and prioritize the safety and well-being of the affected passenger.
• 14. What would you do if a passenger complains about the temperature on the plane?
  I would politely offer to adjust the air conditioning and provide extra blankets or pillows if needed. If the issue persists, I would inform the flight crew to address the problem and keep the passenger updated on the progress.
• 15. How would you handle a disruptive or intoxicated passenger on board?
  I would follow the company's protocol for handling disruptive passengers, which may involve informing the flight crew and taking necessary actions to ensure the safety and comfort of all passengers. I would also remain calm and professional while managing the situation.

Technical Questions

• 16. What are the different classes of fire and how do you extinguish them?
  The different classes of fire are Class A, B, C, D, and K. Class A fire involves ordinary combustibles like paper and wood, which can be extinguished using water. Class B fire involves flammable liquids and gasses, and can be extinguished using foam, dry chemical, or CO2. Class C fire involves electrical equipment and can be extinguished using dry chemical, CO2, or Halon. Class D fire involves combustible metals and can be extinguished using dry powder. Class K fire involves cooking oils and grease and can be extinguished using wet chemical.
• 17. What is the role of an air hostess in case of a decompression event?
  In case of a decompression event, the role of an air hostess is to assist passengers in putting on oxygen masks, ensuring everyone is calm, and following the safety protocols outlined in their training. They may also inform the captain of the situation and assist with the emergency landing if necessary.
• 18. How do you handle unruly or aggressive passengers?
  I would try to calm them down using calm and assertive communication. If the situation escalates or becomes a safety risk, I would inform the flight crew and take the necessary actions to ensure the safety of all passengers. I would also follow the company's protocol for handling such situations.
• 19. What are the main safety procedures to follow during an emergency landing?
  The main safety procedures during an emergency landing include remaining calm, assuming the brace position, following the instructions of the air hostess and flight crew, and evacuating the aircraft quickly and safely. It is also important to stay alert and follow the safety protocols outlined in training.
• 20. How do you handle a passenger who refuses to turn off their electronic device during take-off and landing?
  I would politely remind the passenger of the safety regulations and the reasons for turning off electronic devices during take-off and landing. If they continue to refuse, I would notify the flight crew and follow the company's policy on handling such situations.